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HELP CENTRE

We’re here to help with anything related to your booking, pickup, or return.

FREQUENTLY ASKED QUESTIONS

Modify Booking

Need to change your time or location? Here's how to do it easily. Learn more

Renting without a Credit Card?

Find out what alternatives to credit cards we accept in this section. Learn more

Accepted Payment Methods

Get a full overview of all the payment options available with us. Learn more

Deposit and Security

Important information on how the deposit is placed and released. Learn more

Invoice Overview

We explain your invoice breakdown – clear and easy to understand. Read now

Cancel Booking

Learn how to cancel or make changes to your reservation here. Learn more

Before Booking

  • ➤ Payment Methods
  • ➤ Additional Services
  • ➤ Questions About Reservations
  • ➤ Booking Changes
  • ➤ Protection Packages & Options

During Use

  • ➤ Contract Details & Rules
  • ➤ Driving Abroad
  • ➤ Vehicle Condition

After Return

  • ➤ Billing & Receipts
  • ➤ Lost Property

Pickup Station

  • ➤ Pickup Requirements
  • ➤ Handy Tips

Vehicle Return

  • ➤ Return Process
  • ➤ Adjusting Return Times
  • ➤ Access System & Return Kiosk

Roadside Assistance

  • ➤ Help with Issues

Using an EV

  • ➤ Info on E-Mobility
  • ➤ Charging & Range
  • ➤ Using Fast-Charging Stations

Customer Benefits

  • ➤ Rewards Program
  • ➤ Partnerships

Contact & Service

  • ➤ Reach Customer Service

Support for Mobility Solutions

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sofortautoShare – Flexible Use

Learn everything about our car-sharing service: registration, starting a trip, pricing, and exclusive discounts.

sofortautoride – Ride Service

Details on our chauffeur service: booking via app, instant rides & personal benefits.

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Sparwagen+ Car Subscription

Your flexible monthly car access – all details on services, cancellation options, and booking.